Frequently Asked Questions

You can track your shipment using the tracking number provided at the time of booking. Simply enter your tracking code on our homepage or use our mobile app for real-time updates and notifications.

Delivery times vary by service type and destination: Express (1-3 business days), Standard (3-7 business days), Economy (7-14 business days). International shipments may take longer depending on customs clearance.

Yes, we provide comprehensive insurance coverage for all shipments. Coverage limits depend on the declared value and service type. Additional insurance can be purchased for high-value items.

Prohibited items include hazardous materials, flammable liquids, explosives, illegal substances, perishable foods, live animals, and items restricted by destination country regulations. Contact us for a complete list.

We accept major credit cards (Visa, MasterCard, American Express), PayPal, bank transfers, and cryptocurrency payments. Corporate accounts can also pay via invoice with approved credit terms.

Address changes are possible before the package reaches the destination facility. Contact our customer service immediately with your tracking number. Additional fees may apply for address modifications.

Shipping costs are calculated based on package dimensions, weight, destination, service type, and any additional services. Use our online calculator or contact us for accurate quotes.

Tracking updates may be delayed due to customs processing, weather conditions, or system maintenance. If no updates appear for 48+ hours, contact our support team for assistance.

We'll leave a delivery notice and attempt redelivery the next business day. You can also arrange pickup from our local facility or authorize delivery to a neighbor or safe location.

Yes, we offer various packaging materials including boxes, bubble wrap, packing peanuts, and custom crating services. Professional packaging services are also available for fragile items.

Yes, we offer scheduled delivery windows for an additional fee. Options include morning (9 AM - 12 PM), afternoon (12 PM - 5 PM), or evening (5 PM - 8 PM) delivery slots.

Standard packages can weigh up to 70 lbs (32 kg) with maximum dimensions of 108 inches (274 cm) in length and 165 inches (419 cm) in length plus girth. Oversized items require special handling.

Payment is processed when you book the shipment online or when our driver collects the package. For corporate accounts, billing occurs monthly based on usage.

Yes, we offer free SMS and email notifications for pickup, transit updates, delivery attempts, and successful delivery. You can customize notification preferences in your account settings.

Report damaged or lost packages within 24 hours of delivery (or expected delivery date). We'll investigate and provide compensation based on declared value and insurance coverage.

Yes, we ship to over 140 countries worldwide. International shipping includes customs documentation, duty and tax calculation, and compliance with destination country regulations.

No hidden fees. All costs are clearly displayed during booking, including base shipping, fuel surcharges, and any additional services. International shipments may incur customs duties paid to destination authorities.

Yes, you can request to hold your package at our facility for up to 5 business days. Bring valid ID and your tracking number for pickup during business hours.

Same-day delivery is available in major metropolitan areas for packages booked before 2 PM. This premium service includes real-time tracking and delivery within 6 hours of pickup.

Tracking information remains available for 120 days after delivery. You can access complete shipment history, delivery confirmation, and proof of delivery documents during this period.